Returns Policy

14-Day Return & Exchange Window

Eligible return or exchange requests must be made within 14 days of receiving an order.

Eligible Issues

The policy covers items received damaged or defective, as well as incorrect items such as the wrong size, color or quantity.

Return Conditions

Products should be unused, undamaged and returned with original packaging and included tags, leaflets, dust bags or carrying cases.

Exceptions

The published policy excludes requests made after 14 days, changes of personal preference, problems arising from an incorrect delivery address supplied by the customer, and normal new-product odor. Applicable consumer rights still apply.

Return Shipping

Under the published policy, customers are responsible for return or exchange shipping fees, which are non-refundable except where applicable law requires otherwise.

How to Request a Return

Contact customer support with your order number and the reason for the request. Wait for return instructions before shipping anything.

For assistance, visit Contact Us.