Refunds:
Should you feel the need to make a refund on a purchase, contact us within 7 days of the delivered package date. We will give you some return address. The return shipping cost is on you and you will incur 5% restocking fees which is non-refundable. As soon as we have received your return package, your refund will be processed in 1-3 business days.
Exchanges:
Claims In case you are willing to replace it with a different merchandise at our store, we ask you to contact us no later than 7 days after the delivery date of the package. You will be sent a shipping address and RMA number. Make sure that the RMA number will be indicated at the top of the return package, which you can easily find. You will charge you on a return shipment. Please accept the value of the package as $30 and state it as a gift, on the customs form. There will be reshipping fee of 25 USD.
Imp Note: Check the bag after opening the package but do not remove the plastics on the handles and straps. Should you be dissatisfied with the bag, we would like you to give us the bag back in an original condition. We prefer that you do not use the bag because once the bag has been used we would not take into consideration returns.
We can be reached either by e-mail or live chat. To make additional requests and get any form of help, do not hesitate to get in touch with us through e-mail at (sales@ohmyreplica.com)